Relay’s Experience, Training, & Attention to Detail in programming your account ensures every call we answer is handled exactly how you wish.

Relay’s extensive Client Requirement Worksheets enable you to tell us exactly how we should handle all of your calls including important and emergency ones.

Relay can make appointments, patch callers together, provide special instructions to callers, call out “ON CALL” personnel, and a host of other services.

Relay will provide you with a dedicated circuit in which to call forward your telephone line without sharing it with other clients.

Relay provides many ways for your to retrieve your routine calls such as voice mail, email, call out service, or you may call in and speak to a live person.

Relay monitors calls for quality control and traffic volume to ensure we always have enough staff on duty to answer your calls immediately.

INNOVATION   -   CUSTOMER SATISFACTION  -  REAL TIME CALLOUTS

 Our specialized  team helps provide the comfort of treating your customers like
 gold.  We answer and offer a tremendous variety of services, so - please
 browse our web site and feel free to ask us about any service that you do not
 see offered.  We can usually customize our services to meet your business
 and / or personal needs.
 

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• Live telephone answering service operates 24 hours daily answering calls and taking messages
  
• After Hours call processing and On Call dispatching for specialized  clients and handling and/or emergency follow up procedures. 
  
• Security and/or client check in for "Where Abouts" safety.
  
• Computer Technology is utilized to handle data and call traffic
  for accuracy, dependability, and message delivery.
• Answering Service discounts for high volume clients.
  
   Call Handling - Answering Service
   Messages are taken and typed into a specialized computer
   which saves the message, displays specialty instructions on
   the screen and prompts information to aid the Call Attendant
   through the processing of the call.
  
   Special scripting is available for a nominal fee for large
   accounts and for detailed and delicate call handling.
  
   Messages - Answering Service
   Call message taking is important and information is repeated
   to the caller to insure accuracy.  Messages are time stamped
   and dated and can be delivered through a variety of ways
   depending on your needs.
  
   Time Sensitive vs. Per Call Billing
   Messages can be charged either by time or per call.  There
   are advantages to both depending on your situation.
  
      Time Sensitive billing charges the call by the minute.  The first 6
       seconds of each call is at no charge which saves you money
       with unwanted calls.
  
       Per Call billing is great for budgeting calls for taking orders and are
       not sure how long the customer will be on the line.  You can
       estimate the number of calls anticipating and the cost per call and
       arrive at an budget for the week, for the month, or for the year.
  
   Auto Answer and Specialized Greetings learn more
      With automation at our fingertips, why not use technology to help
        earn a few extra dollars?  We offer Greeting Automation to inform
        your customers of sales events, promotions, savings coupons and
        more with automated greeting access prior to a live Call Attendant
        answering your calls.
  
   Call Handling and Call Control
      Each call is handled professionally and with attention to detail. 
        Call  control is where we ask the questions and lead the caller
        from start  to finish efficiently and with courtesy.
  
   Customer Satisfaction
      We strive for customer satisfaction and that happens by taking
        care of each caller.  If don't take care of their customers, then
        someone else will, and that's why we go through great lengths to
        provide weekly training and call monitoring to ensure accurate and
        detailed messaging.
  
   Call Etiquette
      Professional speaking is important with call handling.  We try to
        use words that are professional and to the point and with respect
        and professional courtesy.  Just another part of our service that
        sets us apart from the most call centers. 
  
   Tele-Messaging Attendant Training
      Each Call Attendant has to complete an intense training class and
        successfully complete the training course prior to taking their first
        call.