When making
 Changes to your
       Account
 

For our current clients: 

Account Change requests and Directory updates

 YOU MUST SPEAK WITH OUR CUSTOMER SERVICE DEPARTMENT PRIOR TO YOUR FAX AND/OR E-MAIL WITH ACCOUNT UPDATES.
NO EXCEPTIONS!

Account Change Requests can only be made during normal business hours so that you
can speak directly with a customer representative to confirm your request.  We need to know what you want updated on your account prior to your written request so that if we need any further information, we can advise you prior to your written request.

1-800-248-8330

Business Hours>  click here

Fax or E-mail with authorized signature only and include account name and number.

Most changes are done during our normal business hours.  Emergency changes can be done at any time providing that it is pertaining to the Call Center and the information is delivered directly to our Call Center Supervisor (specialized procedures apply). 
A slight fee may apply for updates.  A 'Special' notice is no charge.

Account Change Requests or updated billing addresses or credit card updates will require written authorization sent via fax or e-mail or letter with company letter head.  A representative will be assigned  to review your account and check back with you before making the desired changes. This is a quick and easy process, but, all changes and updates need to be checked for accuracy.  All changes must be done in writing and with an authorized signature.

Account changes must be able to work within the requirements set forth by the client.  Some changes may cause call out confusion or account conflict.  A representative can assist  you Monday through Friday 9am until 4:30pm during the normal business hours Eastern Standard Time USA.

Our Call Center offers: answering service, virtual office, telephone answering service, emergency answering service, order taking answering service, hotline answering service, elevator answering service, fulfillment answering service, emergency preparedness answering service, order answering service, California elevator answering service, Florida elevator answering service, medical answering service, Oklahoma petroleum hot line answering service, web hosting services and automated answering service.

Phone:  1-800-248-8330    Fax:  1-631-727-8719

Web Site:  www.relaycom.com
  E-Mail:  info@relaycom.com