1-800-248-8330 - "Nation Wide with a local touch" -
Home ▌ Services ▌ Affordable Pricing ▌ Company ▌ Contact Us ▌ E-reception / Dispatch
Fast - Reliable - Accurate
Calls Answered Professionally
Instant Message Delivery
One of the first Nation Wide
services.
Low Fees- High Quality Service
|
|
Relay offers customized service packages as well as comprehensive 24/7 service to meet your company's specific needs. Use Relay for regular business hours, after hours, weekends, holidays or 24/7 service. We assess your needs and then put together a services package that is right for your company. The following is a list of popular services we provide. If you are looking for something that is not on this list please contact us for more information. For a detailed description,
click on the name of the service.
Messages are
delivered
via email, fax, or both for most all services, including
Answering Service and
Order Taking.
Email provides you with immediate access to your messages, no matter
where they may be around the world, while saving you time and money.
When Relay takes messages for you, they are quickly sent to the
appropriate email address.
Change requests and Directory updates can be done by faxing immediately to Relay. Most changes can be done at any time providing that it is pertaining to the Call Center. Account Change Requests or updated billing addresses or credit card updates will require a representative to review your account and check back with you before making the desired changes. All changes must be done in writing and with an authorized signature. Account changes must be able to work within the requirements set forth by the client. Some changes may cause call out confusion or account conflict. A representative can assist you Monday through Friday 9am until 5pm during the normal business hours Eastern Standard Time.
Messages:
View your messages using your e-mail, text messaging on your cell
phone, or listening to the call via a WAVe file. Also,
Notification
of new messages can be sent to your existing pager device, text
message, or email. It's that easy.
Record a professional, personalized
company greeting that your customers will hear when
calling. Tell them about upcoming events, new services, or
let them know how much you appreciate their call.
Our easy-to-use Voice Mail services allow you to stay connected with your clients, family or friends wherever you are. Our voicemail packages include a variety of customizable options to meet your needs. Voice mail messages can be delivered to you as an email attachment the moment they arrive.
This option is an enhancement of basic voice mail service. This
choice gives callers the option to press a number on their telephone
keypad if the call is an emergency or requires immediate attention.
Once pressed, the call can be transferred to a Relay agent or another
number of your choosing. All other non-emergency calls will be placed
into the general voice mail box.
Agents can line transfer the caller directly to you so you may handle
the call live. Your clients will think you are down the hall when
you may be in the next state.
Messages can be sent to alpha numeric pagers or sent as text messages
to cell phones and PDAs.
Relay can provide you with a unique, toll-free number.
Order Taking and
Filling orders
over the phone requires a significant amount of overhead. Managing
your labor expenses with unpredictable call volume is a daunting
task which gets complicated exponentially if 24 hour service is
necessary or desired.
Using Relay to manage your incoming phone orders makes order fulfillment simple. Our operators are available to take orders 24/7. These orders can be placed on your own website or delivered in customized reports from our own order taking system. Hot Line services are available with a variety of available enhancements to help customize our service to your needs. Who. We are
|
