Relay’s Experience, Training, & Attention to Detail in programming your account ensures every call we answer is handled exactly how you wish.

Relay’s extensive Client Requirement Worksheets enable you to tell us exactly how we should handle all of your calls including important and emergency ones.

Relay can make appointments, patch callers together, provide special instructions to callers, call out “ON CALL” personnel, and a host of other services.

Relay will provide you with a dedicated circuit in which to call forward your telephone line without sharing it with other clients.

Relay provides many ways for your to retrieve your routine calls such as voice mail, email, call out service, or you may call in and speak to a live person.

Relay monitors calls for quality control and traffic volume to ensure we always have enough staff on duty to answer your calls immediately.

INNOVATION   -   CUSTOMER SATISFACTION  -  REAL TIME CALLOUTS

		Customer Satisfaction
Our specialized  team helps provide the comfort of treating your customers like gold.  We answer and offer a tremendous variety of services.  Please  browse our web site and feel free to ask us about any service that you do not see offered.  We can usually customize our services to meet your business  and / or personal needs.		Staff Longevity
		Easy Application
		Quick Sign Up
		Quality Service
	Account Team Specialists
NO NEED TO HIRE MORE STAFF Variable Call Volume Accuracy Phone Etiquette Satisfied Clients	Increased Profits Save Time & Money Low Rates Manage Calls Easily Flexible Billing Live or E-Reception	M e s s a g e s     E-mail - Text - Cell -     Voicemail - Wave File - direct Call - and more...
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Messages - Answering Service  Call message taking is important and information is repeated  to the caller to insure accuracy.  Messages are time stamped  and dated and can be delivered through a variety of ways  depending on your needs.   Auto Answer and Specialized Greetings learn more     With automation at our fingertips, why not use technology to help       earn a few extra dollars?  We offer Greeting Automation to inform       your customers of sales events, promotions, savings coupons and       more with automated greeting access prior to a live Call Attendant       answering your calls.  Call Handling and Call Control     Each call is handled professionally and with attention to detail.        Call  control is where we ask the questions and lead the caller       from start  to finish efficiently and with courtesy.  Customer Satisfaction     We strive for customer satisfaction and that happens by taking       care of each caller.  If don't take care of their customers, then       someone else will, and that's why we go through great lengths to       provide weekly training and call monitoring to ensure accurate and       detailed messaging.  Call Etiquette     Professional speaking is important with call handling.  We try to       use words that are professional and to the point and with respect       and professional courtesy.  Just another part of our service that       sets us apart from the most call centers.   Tele-Messaging Attendant Training     Each Call Attendant has to complete an intense training class and       successfully complete the training course prior to taking their first       call.

  

• Live telephone answering service operates 24 hours daily answering calls and taking messages
  
• After Hours call processing and On Call dispatching for specialized  clients and handling and/or emergency follow up procedures. 
  
• Security and/or client check in for "Where Abouts" safety.
  
• Computer Technology is utilized to handle data and call traffic
  for accuracy, dependability, and message delivery.
• Answering Service discounts for high volume clients.
  
  

                The use of clear and easy instructions help calls process easily
                and with less chance of possible error.  Complicated instructions
                take more time, become confusing, and may make updating
                instructions a night-mare for oncall situations and/or for our clients. 

Privacy - We take great pride keeping your information private.  We do not sell information nor do we keep any records of personal matters and/or account messages past 30 days.  No Exceptions.